Our Policies Casa Escondida Guest Guidelines Casa Escondida is a Chimayo, New Mexico bed and breakfast near Santa Fe and Taos. We welcome both children and pets at our Inn! Please read on for details about all of our policies.Book your favorite guest room online or call us directly at 505-226-9349.Room rates are based on double occupancy (2 guests). There is an extra guest fee of $25 per extra guest, per night for guests that are in the room. Children Are Welcome at Our New Mexico B&B Well-supervised children are welcome at our kid-friendly New Mexico Inn. Children are charged the standard extra guest fee of $25 per night, per extra guest. Check-in/Check-out Times Check-in Time: Our staffed check-in time is from 3 PM – 5 PM. Early or late arrivals are not a problem but they must be arranged in advance.Check-out Time: 11 AM. Check-outs later than 11 AM must be arranged in advance. Smoking/Alcohol Policies Smoking is permitted outside in a designated area. It is highly important to help prevent wildfires, and we ask that all guests who smoke on the property take extra care to completely extinguish their cigarette, cigar, et.al., and deposit butts into the receptacle provided. Please do not toss butts onto the grounds.Responsible consumption of alcohol is permitted. Accommodating Special Needs We make every attempt to accommodate the special needs of our guests. It is impossible, however, for us to proactively ask about every conceivable condition or requirement of a guest. Therefore, it is your responsibility to notify us at the time of your booking of any special needs for anyone in your group. This includes, but is not limited to, dietary requirements; physical limitations; allergies (food, pet, environmental); intolerances; or sensitivities (chemical or otherwise). If you need to cancel your reservation or depart and we were not notified of your special needs at the time of your booking, you are responsible for payment for any portion of your reservation that we could not rebook. Specials and Packages Policies Specials or discounted rates are subject to availability and must be confirmed at the time the reservation is made. Discounts are not retroactive for existing reservations. Specials or discounted rates may not be combined with any other offers. Changes in reservation dates or the length of the reservation may eliminate discounts applied to the original reservation. Specials or discounted rates are not commissionable.In-room massage services that are provided by a massage therapist will be scheduled per your request. 24-hour cancellation required for massages.All add-on packages are provided on your date of arrival (unless otherwise requested) and will be in your room upon check-in. We Are One of the Best Pet-Friendly Inns in New Mexico! Pets are welcome in any of our pet-friendly rooms at Casa Escondida when arranged in advance. We are located on six beautiful acres and our area features many lovely pet-friendly trails. However, we do recommend that you keep your pet on its leash at all times as this is a rural setting and our grounds are not completely fenced!Upon arrival, your pup will be treated to a delicious doggie treat and a bottomless bag of biscuits. Don’t forget to bring your own food and bowls!Rules & Guidelines for Pets:We do not charge a pet deposit, but there is a pet fee of $20 per pet, per night.Unfortunately, pets cannot join you for breakfast in the main house (but can be left in your guest room). At all other times, pets cannot be left unattended in guest rooms, vehicles, or tied outside.You must clean up after walking your pet. Do you need plastic bags? No problem – just ask!Pet owners must be in their room with their pet or remove the pet from the room for housekeeping services to be provided.If your pup is the type that can’t resist getting on the bed, let us know. We are happy to provide you with a puppy-proof, bed cover that will keep our beds neat and clean.Please make sure that your pet’s immunizations are current and he or she is “flea-free.”Did you forget your doggie bed? Let us know! We have a little rug that we can put in your room during your stay. Legalese policy: You are representing your pet(s) as being non-aggressive to both other animals and to people. You understand that Casa Escondida Bed & Breakfast is relying upon this representation as being true. Guests are responsible for all actions of their pets, including personal injuries and/or property damage. You agree to hold harmless Casa Escondida Bed & Breakfast, its owner and staff, from all liability and/or damage suffered as a result of your pet(s). By making a reservation and adding a pet to your stay, you are confirming that you have read and understand the pet policy and that you agree to abide by all of its terms. Reservation and Cancellation Policies at Our New Mexico B&B Inn Reservations, Advanced Deposits and Balance Payment PolicyTo secure your reservation, a deposit equal to 50% of your entire visit is required at the time of booking. You may secure your reservation with Visa, MasterCard or American Express.The remaining Balance Payment will be charged to the card on file 14 days prior to your scheduled arrival.Group Reservations (two or more rooms):A non-refundable deposit equal to 50% of the entire reservation will be charged at the time of booking. The remaining Balance Payment will be charged 30 days prior to the scheduled arrival and is also non-refundable; in the event of cancellation 30 days prior to date of scheduled arrival, all payments will be forfeited.Cancellations–Very Important-Please ReadWe are a small family business and make planning and purchasing decisions based upon our guest reservations. As a result, we have a strict cancellation policy. Please note that our cancellation policy is not dependent on the cause or reason for the cancellation.We are unable to be responsible for elements such as bad weather, flight delays or flight cancellations; illnesses or injuries; family, pet or work emergencies; or even the most unfortunate of unexpected events, a death.Please be aware that you have the option of purchasing trip insurance that could protect you from the costs incurred as a result of an unforeseen cancellation. There are many suppliers of trip insurance and can be found on the internet or through your credit card provider.The following does not apply to Group Reservations:Cancellations within 72 hours of your scheduled arrival or No-Shows forfeit all prior payments.Cancellations 14 days up to 72 hours of scheduled arrival forfeits entire advanced deposit made at the time of booking.Cancellations after your booking but prior to 14 days before your scheduled arrival will result in a refund of your advanced deposit minus a $50 cancellation fee.No Shows and Early Departures as a result of weather will not be refunded unless all highway and road access to and/or from Casa Escondida is officially closed.No Shows and Early Departures as a result of fire/smoke will not be refunded unless a formal evacuation order is put in place impacting Casa Escondida, in which case, any unused nights will be fully refunded.